FAQ » General FAQ Questions

HOW DO I SUBMIT MY PROJECT INFORMATION?
1.) Login at http://www.outsourcelogos.com/customer/users/login using your username and password
 
2.) Click on the "Orders Waiting For Your Details To Be Submitted" link found in your ACCOUNT area
 
3.) Click on "submit details"
 
4.) Enter your project information. (please remember to be as specific as you can)
 
5.) Click on "submit details"
WHAT IS YOUR TURN AROUND TIME?
Initial concepts are delivered within 3-5 business days. If a larger bulk order is requested please contact us for delivery times. 
 
Character/Mascot designs are delivered within 5-7 business days.
 
Rush services are available
 
Business days are Monday - Friday. The OutsourceLogos.com design team is not available over the weekend or over any major holidays.
HOW, OR WHERE DO I VIEW MY CONCEPTS?
Your concepts will be made available through your customer account area. Please sign into your account here: 
 
http://www.outsourcelogos.com/customer/users/login
 
Click on the "Projects Ready And Waiting For You" link to view your concepts, leave feedback, and communicate with your project manager:
 
If you do not receive a notification from us within 3-5 business days, please sign into your account to see if your concepts were delivered. Sometimes our notifications get blocked by spam filters.
 
HOW DO I REQUEST A REVISION?
1.) Login at http://www.outsourcelogos.com/customer/users/login using your username and password
 
2.) Click on the "Projects Ready And Waiting For You" option to view your concept
 
3.) Click on the blue colored "VIEW" text link found on the right hand side of your order
 
4.) Click on the "Request Revision" button.
 
4.) In the popup window, please let us know what changes you would like to see, and then click the "SEND MESSAGE" button
HOW LONG DOES IT TAKE TO COMPLETE MY REVISION REQUEST?

Revisions generally take 1-3 business days to complete depending on the volume of projects being revised.

HOW DO I APPROVE AND FINALIZE MY DESIGN?
1.) Login at http://www.outsourcelogos.com/customer/users/login using your username and password
 
2.) Click on the "Projects Ready And Waiting For You" option to view your concept
 
3.) Click on the blue colored "VIEW" text link found on the right hand side of your order
 
4.) Click on the "Approve Concept" button.
 
4.) In the popup window, please let us know that you are approving the concept. If multiple concepts have been revised, please let us know which concept you would like us to finalize.
HOW LONG DOES IT TAKE TO RECEIVE FINALS?

Finals can take 1-3 business days depending on the volume of projects being formatted. 

WHAT FINAL FORMATS WILL I RECEIVE?
For logo projects, the final zip will include the following formats: JPG, PNG, GIF, TIFF, PSD, BMP,  AI and EPS print vector formats. (PSD is also included but will not be editable unless requested prior to beginning the design process)
 
 
CAN I OUTSOURCE MY WORK TO YOU, OR RESELL YOUR SERVICES?
Yes! Our main purpose is to offer a reliable outsourcing solution for small businesses requiring logo design services. All our projects are watermarked with a "sample" watermark so your customers will never know we are your design team.
 
With prices this low, anyone can make money outsourcing their design projects to OutsourceLogos.com
I WOULD LIKE A PHONE CONSULTATION, WHAT NUMBER DO I CALL?

Unfortunately to keep prices this low, we do not offer phone consultations. Please submit any change requests or questions through your account. All requests & communication need to be documented. You can also send your project manager a message with any questions you may have at any time through your account.

DO I OWN FULL RIGHTS TO MY GRAPHIC PROJECT? WHAT ABOUT TRADEMARKING? COPYRIGHT?
OutsourceLogos.com does not retain any rights to the final selected logo design.
 
 
CAN I PAY FOR A RUSH SERVICE?
Yes rush services are available for business logo design packages when no more then 6 logo concepts are ordered.
WILL YOU DISPLAY MY PROJECTS IN YOUR PORTFOLIO?

As your outsourcing partner we never display your projects in our portfolio of samples. We also never deliver concepts that can be tracked back to OutsoureLogos.com Your customers are yours and we only work directly with you through the whole design process. Your customers will never know we are your design team.

WHAT ARE LOYALTY POINTS?

Loyalty points are points you receive and accumalate with every order placed. The more you order, the more points you collect that can be redeemed for discounts on future orders.

DO YOU SUPPLY A PORTOLIO TO USE?

Yes! After you place your first project order with us you will have access to a sample portfolio set to get you started. This portfolio is what we call a starter set so you have some examples to show your new potential clients.

LOYALTY POINTS

Every order receives 1 loyalty point which can be redeemed towards discounts on any future orders.  They can also be collected and then redeemed for a free logo.

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TESTIMONIALS

You did it again. My client loves her new logo and is now asking about having a website designed.
Walter Carnes
I never thought in a million years that I could get such great looking concepts to choose from for so little. I'll be using your services for all my future projects.
Jeff Reidman
You guys ROCK! Keep designing logos like these and I'll be sending you even more business.
Mike Fleming
Thanks again for another job well done. My client was very happy with her new logo. I'll be placing another order this afternoon.
David Williams
Where have you been all my life? I was skeptical at first but man am I so happy I found you guys.
Jordan Cohen
All I have to say is Wow. My client needs more time because he can't decide which concept to choose.
Sherri Miller